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Privacy Policy
Last updated: 27 October 2026
AG Pilates Studio (“we”, “us”, “our”) respects your privacy. This policy explains how we collect, use and protect your personal information, in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
Who we are:
AG Pilates Studio
1191 Botany Road, Mascot NSW
Email: agpilatesstudio@gmail.com
Phone/WhatsApp: 0478 720 315
What information we collect:
We may collect:
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your name, phone number and email address
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your goals, availability and preferences
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health and injury information you choose to share with us, so we can teach you safely
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booking, attendance and payment records
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messages you send us
How we collect it:
We collect information when you:
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fill in a form on our website or on Facebook or Instagram, including Meta lead forms
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book a class or consultation online
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contact us by phone, email, WhatsApp or social media
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complete a health questionnaire or assessment at the studio
Health information
We only collect health information with your consent, and only to plan and adapt your sessions safely. We do not use it for marketing and do not share it unless you ask us to, for example with your physiotherapist, or unless the law requires it.
How we use your information"
We use your information to:
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contact you about your enquiry or consultation
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book and manage your classes
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tailor your sessions to your goals and health needs
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process payments
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send you studio updates and offers, if you agree to receive them
Marketing
You can opt out of marketing messages at any time by replying “STOP”, clicking “unsubscribe” or telling us directly.
Who we share it with"
We do not sell your personal information. We only share it with trusted service providers that help us run the studio, such as our website and booking platform (Wix), payment providers, and Meta (Facebook, Instagram and WhatsApp) when you contact us through their platforms. Some of these providers may store data outside Australia, including in the United States.
How we protect it:
We take reasonable steps to keep your information secure and protect it from misuse, loss and unauthorised access. We keep it only as long as we need it, and then delete or de-identify it.
Accessing or correcting your information:
You can ask to see or update the personal information we hold about you by contacting us using the details above. We will respond within a reasonable time.
Complaints:
If you have a concern about how we handle your information, please contact us first so we can try to resolve it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy:
We may update this policy from time to time. The latest version will always be on this page.